Every part of the return, handled.
From the customer's first click to the item back on your shelf — ReturnRack unifies portal, operations and analytics in a single, modern platform.
Returns portal
A branded, mobile-first customer experience. Shoppers authenticate with order number or email, pick items, choose a reason and see refund or exchange options in one seamless flow.
Analytics
Interactive dashboards for return rates, reasons, cohorts and product-level trends. Export to CSV or pipe events into your warehouse via the API.
Warehouse management
A dedicated operations console for receiving, inspecting and restocking. Barcode scanning, condition workflows and SLA timers keep every item accountable.
Exchange automation
Promote size, colour or product swaps at the point of return. Our recommendation engine surfaces the right alternative when the original item is out of stock.
Customer notifications
Fully branded email and SMS updates at every step — return created, received, inspected, refunded — keeping shoppers informed without support tickets.
Fraud detection
Machine-learned signals flag suspicious behaviour — serial returners, wardrobing, mismatched receipts — so you can review before you refund.