Returns shouldn't cost your business growth.
ReturnRack helps ecommerce brands automate product returns, increase exchanges, reduce refund costs and delight customers.
No credit card required · 14-day pilot available
Trusted by leading UK retailers
Built for retailers who take returns seriously.
Reduce return costs
Automate workflows and eliminate manual administration across every channel.
Increase exchanges
Turn refunds into exchanges with intelligent product recommendations.
Delight customers
Provide a branded self-service returns experience customers actually enjoy.
The complete returns platform.
Everything reverse logistics needs — from the customer's first click to the item on the shelf.
Self-service returns portal
Your customers initiate a return in under 60 seconds — with your branding, your rules and your policies. No support tickets required.
- Branded end-to-end
- Reason capture at source
- Mobile-first
Warehouse dashboard
Track every returned item from initiation through inspection and restock. Barcode scanning, SLA timers and audit trails included.
- Barcode receiving
- Item condition workflows
- Multi-warehouse ready
Advanced analytics
Understand why products come back. Break down returns by SKU, cohort and reason to feed product, buying and marketing decisions.
- Return rate by SKU
- Cohort analysis
- CSV & API export
Automatic labels
Royal Mail, DPD and Evri integrations, out of the box.
Advanced analytics
See return reasons, cohorts and product-level trends.
Exchange-first
Recover revenue by promoting exchanges over refunds.
Fraud detection
Flag suspicious return behaviour before it costs you.
Warehouse workflows
Inspection, restock and audit built-in.
Enterprise-grade
ISO 27001 certified. GDPR compliant. SOC 2 in progress.
Plugs into the stack you already use.
Native integrations with the ecommerce platforms and carriers UK retailers rely on.
Retail customers
Returns processed
Revenue recovered
Customer satisfaction
Loved by operations and CX teams.
"ReturnRack transformed how we handle returns. Our support tickets dropped by 42% within three months and exchanges are up materially."
"The exchange-first workflow paid for the platform in the first quarter. It's the rare tool where every team — ops, CX, finance — sees the value."
"We migrated from a legacy system in under two weeks. The self-service portal is properly branded and our customers genuinely prefer it."
Simple, transparent pricing.
Start on Starter, scale to Growth, and move to Enterprise when you're ready.
Starter
For growing retailers.
- Up to 500 returns / mo
- Self-service portal
- Shopify + WooCommerce
Growth
Most popular
- Up to 5,000 returns / mo
- Exchange-first workflow
- Advanced analytics
- Priority support
Enterprise
For large retailers with bespoke needs.
- Unlimited volume
- Custom SLAs
- Dedicated CSM
- SSO & audit logs
Questions, answered.
See ReturnRack in your business.
Book a 30-minute demo and we'll walk through the platform using your product catalogue and returns policy.